Mortgage support

During this unprecedented time, IG Wealth Management knows that you may have questions or uncertainty about your ability to make payments on your mortgage or lending products.  We want you to know that we understand these are difficult times and have implemented the following support measures for those of you that are directly affected by the global coronavirus outbreak. It is our commitment to work with you and find the right personalized solution to assist you through any financial hardships.

You may contact us, and we will work with you on personalized and flexible payment solutions that are best suited to your individual needs, which may include mortgage payment deferral.

COVID-19: Homeowner Assistance Program

IG Wealth Management’s Homeowner Assistance program is available to clients who have been impacted by COVID-19. The program aims to provide financial assistance to qualifying clients, through payment deferrals on existing IG mortgages.

If you are experiencing financial hardship related to COVID-19, you may submit a request by September 30, 2020, to defer a payment to our Homeowner Assistance team by using our online Payment Deferral Request form.

Once your request has been submitted, we will review your request and confirm by e-mail the eligibility to defer your payment.  You can expect to hear from us within five business days.

To assist in answering questions you may have regarding requesting a payment deferral, please refer to our Frequently Asked Questions.

Contact Us

For any questions or concerns, you may contact the Mortgage Contact Centre, open Monday to Friday, 8:00 a.m. to 5:00 p.m. (CST)  

By telephone: 

By e-mail: 

  • What does a deferred mortgage payment mean?

    The term mortgage deferral is used to describe the temporary pause of your mortgage payments to provide short-term relief if you're experiencing financial difficulties. Although you will defer principal payments on the loan, the interest cost for that payment is capitalized/added to the mortgage loan balance creating a new higher balance and an increase in interest costs.

    For PIT payments (principal, interest and property tax), the tax portion of the payment may also be capitalized.  This will be reviewed on a case by case basis.

    If you have chosen mortgage life insurance, those payments must continue to be made each month to ensure the insurance policy remains in place.

  • Will my property taxes continue to be paid if I defer the tax portion of my payment?

    Yes, we will continue to make payments to your property tax municipality if you have deferred the tax portion of your payment. The tax portion of the payment will be capitalized.

  • Do I qualify for a deferral?

    We are assessing each client’s situation on a case by case basis. The COVID-19 mortgage deferral program is available for clients who are experiencing a change in their current financial situation that impacts their ability to make their mortgage payments.  Examples of a change in financial situation include but are not limited to, reduction in income, job loss or unpaid time off directly related to COVID-19.

    To qualify, it is important that your mortgage is in good standing.

Be mortgage-free sooner

Lump sum payment

Make a lump sum payment each year of up to 15% of your original principal amount and reduce the overall interest you pay on your mortgage.

Increase your payment

Once per year, increase your regular payment amount by up to 15%. Even a small increase can have a big impact.

Double-up your payment

Make an additional mortgage payment on a few – or each – of your regular payment dates.