Client Support

About your client statement

Portfolio overview

  1. Portfolio Value

    The market value of the registered and non-registered investments reported in this statement at the end of the reporting period. If you have US dollar investments, the Canadian dollar equivalent as of the statement closing date will be included in this total.

    Portfolio Value
  2. Asset Mix

    Shows how your portfolio is allocated among five asset classes: Cash/Cash Equivalents, Fixed Income, Balanced, Equity and Specialty. Your asset mix may change each period as a result of account activity and market fluctuations.

    Asset Mix
  3. Activity Summary

    Shows the total amounts that have been invested or redeemed from your portfolio for the period and for the year.

    Change in Value shows the impact of market fluctuations on your investments.

    Activity Summary
  4. Dealer Firm

    Either Investors Group Securities Inc. or Investors Group Financial Services will appear here, depending on whether your Investors Group Consultant is licensed with the Investment Industry Regulatory Organization of Canada (IIROC), or the Mutual Fund Dealers' Association (MFDA).

    Dealer Firm
  5. Reporting period

    The current values reported on your statement are at the final date of the reporting period.

    Reporting period
  6. At Your Service

    Here is where to call if you have any questions or concerns.

    At Your Service
  7. Investors Group News

    Look here for timely news to help you manage your day-to-day finances.

    Investors Group News
Portfolio overview

Account summary

Each account type in your portfolio is reported separately.

Account types may include:

  • Investment (non-registered stocks, bonds mutual funds, etc.)
  • U.S. dollar
  • Registered accounts (RSPs, TFSAs, RRIFs, etc.)
  1. Market Value

    The current value of your investments at the close of the reporting period for that particular account.
    Market Value
  2. Book Cost

    The total amount paid to purchase an investment, including any transaction charges related to the purchase, adjusted for reinvested distributions, returns of capital and corporate reorganizations.
    Book Cost
  3. Summary

    Total inflows and outflows from the account during the year. Depending on the account type, it may include contributions, withdrawals, income, grants, as well as minimum and maximum withdrawal amounts.
    Summary
  4. Account Authorization and Ownership

    Individuals named as stakeholders in your account appear in this area. It may include beneficiaries, powers of attorney, and individuals with signing authority or trading authority, depending on the type of account.

    Be sure to review and update this information as required.

    Account Authorization and Ownership
  5. Asset Mix

    Details: Shows how investments held within the account are allocated between: Cash/Cash Equivalents, Fixed Income, Balanced, Equity and Specialty classes.

    (Note: The asset classes are different for investments held in Investors Group iProfile and Azure.)

    Asset Mix
Account summary

Holding details

A summary of the investments held within the account, their book cost and market value.

  1. Symbol/Code

    A code used to identify the particular investment for transaction purposes.

    Symbol/Code
  2. How Held

    May be displayed as segregated, non-trading, or free, depending on the status of the purchase transaction for the investment. Investments are held as 'segregated' after the purchase transaction is complete.

    How Held
  3. Book Cost

    The total amount paid to purchase the investment.

    Book Cost
  4. Quantity

    The number of units or shares held at the end of the reporting period.

    Quantity
  5. Price

    The market price of the holding at the end of the reporting period.

    Price
  6. Market Value

    Current value of the investment at the end of the reporting period.

    Market Value
  7. Percent of holdings

    The percentage that each individual holding represents for that particular account.

    Percent of holdings
  8. Notes

    If your holdings include investments that may be subject to a deferred sales charge (DSC) upon redemption, they will be identified by a "¤".

    Notes
Holding details

Transaction detail

For each type of account in your portfolio, transaction details of individual holdings are reported for the period.

  1. Cash Transactions

    When money enters or leaves your account, or moves around within your account, it passes through as a cash transaction. Money that is not invested may also be held as a cash balance.

    Cash Transactions
  2. Investment Transactions

    For each account, details of each transaction are listed, such as when you buy and sell investments or reinvest earnings as well as the quantity, price and dollar amount.

    Investment Transactions
Transaction detail

Your Performance Summary

  1. Period Dates

    Your rate of return will be calculated for the year-to-date, as well as the last 1, 3 and 5 years, if you were invested at the starting date for each period.

    Period Dates
  2. Rate of Return

    What you need to know.

    • Uses an annualized dollar-weighted formula, standard for the Canadian investment industry.
    • Takes into consideration any amounts that are withdrawn or contributed to your plans/accounts, and when they occur.
    • It may be different than the fund or investment's rate of return.
    • There are rare occasions where we are unable to calculate the rate of return. Should this occur, please contact your Investors Group Consultant for assistance.
      Rate of Return
    • Statement Since

      For Canadian dollar accounts open prior to January 1, 2009, the rate of return will be calculated starting at January 1, 2009. The rate of return on Canadian dollar accounts opened after January 1, 2009 will be calculated starting from their inception date.

      The rate of return for US dollar accounts will be calculated starting at November 7, 2016, or the inception date, whichever is later.

      Statement Since
    Your Performance Summary

    Fee Summary

    Your Fee Summary provides a breakdown of the money received by Investors Group to provide services to you over a 12 month period. It is included with the statement issued to you for the period ending on June 30.

    There are other fees and charges which may apply to your account that are not shown on this report. They include (but are not limited to):

    • Fees associated with buying or selling Guaranteed Investment Certificates (GICs) or Term Certain Annuities (TCAs).
    • Fees which may be paid by funds that you are invested in.
    • Certain other fees that are reported and mailed separately, (i.e. short-term transfer fees, short-term trading fees, and liquidity fees.)

    See "About Fees" for more detailed information on the fees which may be applicable to your account.

    1. Time Period

      The Fee Summary is for the 12 months ending on June 30 and provided with your statement for the period ending June 30.

      Time Period
    2. Direct Fees

      Administration fees and transaction fees are paid directly by you. Administration fees are for general administration of your account. Transaction fees are charged for specific transactions that you initiate.

      Direct Fees
    3. Taxes

      Taxes may apply to some direct fees and will be added to the total amount of fees paid.

      Taxes
    4. Indirect Fees

      These are payments Investors Group receives from the funds you own.

      Indirect Fees
    5. Trailing commissions

      If you own mutual funds that are NOT Investors Group funds, trailing commissions are paid by those funds to Investors Group for services and advice we provide to you.

      Trailing commissions
    6. Dealer fee

      If you own Investors Group mutual funds, a dealer fee is paid by those funds to Investors Group for services and advice we provide to you.

      Dealer fee
    7. Total Fees

      Represents the total amount of direct and indirect fees that are paid to Investors Group for servicing your account in the past 12 months.

      Total Fees
    Fee Summary

    For your information

    1. For Your Information

      At the close of your statement is important information for you to know as an Investors Group client.

      For Your Information
    For your information

    Additional information that may appear

    Advisory fees. If your holdings include series U funds or iProfile, each period we will provide a summary of advisory fees paid.

    1. Know Your Client

      On the last statement of each calendar year, you will find the KYC information we have on record that summarizes the type of investor you are. For example, your time horizon, risk tolerance, investment objective and profile.

      Please notify us if this information is missing or incorrect.

      Know Your Client
    Additional information that may appear

    Securities Information Mailings

    1. Securities Information Mailings

      This section shows that security holder material you have opted to receive for each of your accounts. Contact us to change your preferences.

      Securities Information Mailings
    Securities Information Mailings

    Statement of Securities Transactions

    1. Statement of Securities Transactions (T5008)

      Important tax filing information will be provided if there have been any dispositions (withdrawals or transfers) in your non-registered investment account(s).

      Statement of Securities Transactions (T5008)
    Statement of Securities Transactions